Sound on new PC

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Rosaboobie
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Sound on new PC

Postby Rosaboobie » Sat Apr 19, 2014 4:00 am

Although it plays my music marvellously well, when I play a BFG game, the speech is very fuzzy and distorted. Also, when I play a Facebook game, there are lots of "clicks" and "splutters" but I am definitely not hearing the normal sound effects I can hear on my laptop. :scratch:
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Re: Sound on new PC

Postby draclvr » Sat Apr 19, 2014 9:24 am

Are there some adjustments you can make? I know the software interface has a gazillion options. Do you think the clicks and splutters you hear and sounds that have always been there, but you could never hear before? If making adjustments in the console doesn't help, you can always plug the speakers into the motherboard sound which is really very good and just use the separate sound card for music.
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Re: Sound on new PC

Postby middletoe » Sat Apr 19, 2014 10:27 am

Make sure you have the drivers for your sound card installed. Don't just rely on the drivers Windows finds -- at least not if you're having problems. Get the drivers from the disc that came with your sound card or the website of the sound card manufacturer. I actually had a sound card where the updated drivers from the manufacturer's website did not work (no sound) while the old drivers from the CD did work. I never figured out why that happened. The sound card came in a retail box and certainly didn't look like a knockoff. So try the old drivers on the disc if the new ones drivers from the website aren't working for you. Windows makes it easy to revert to previous drivers if you're not satisfied with the result -- or you can try making a restore point before experimenting.

If by "my music" you mean music CD's, the sound is produced differently than with sound files. Sound from music CD's doesn't depend on the sound card -- only the speakers. Even if your "my music" is mp3's, oggs, or other sound files, sound in a game may be produced differently and be more sensitive to having the right drivers.

If you are playing online games, the sound could be affected by a slow connection speed -- or an antivirus scanning the game as it plays and slowing everything down. If you are playing offline Big Fish games, try adding the game's exe to your antivirus's exception list (so it knows the game is legit and doesn't scan it as it plays).

Make sure your motherboard drivers are installed. They can affect nearly everything. I had a computer where I had installed the video drivers, but was never able to get video better than 640x480 resolution until I also installed the motherboard drivers.

Sound drivers for the onboard sound are usually separate from the rest of the motherboard drivers. However if you're not getting good sound out of your sound card, try the onboard sound for comparison.

You've probably already have done this, but check that your speakers are plugged into the sound card and not the onboard sound. (I've made that mistake myself).
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Re: Sound on new PC

Postby draclvr » Sat Apr 19, 2014 11:35 am

I didn't know that about the difference between music and games. Very interesting. This is a VERY high end sound card and I'm wondering if it's just not producing the sounds from the Facebook games correctly - or if it just generating sounds that you could never hear before on the crappy laptop speakers.

Since RB had this computer custom built for her, the drivers are already installed. We actually checked on that earlier just to be sure when she was having trouble connecting to the internet. She is using the built-in Windows Defender which should not interfere with games in that way. I also use it and have never any issues like that.
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Re: Sound on new PC

Postby Rosaboobie » Sat Apr 19, 2014 11:59 am

Surely this new PC would have come with all the correct drivers? No, Drac, it's not sound effects I have not heard before. It's very hard to describe the sounds I am hearing but it "pops" and "crackles" - like mini explosions coming from the speakers - and is definitely not emanating from the FB games, I am sure. And the sound effects which you normally can hear on this game when playing on the laptop, like chickens clucking etc, are not being heard on the PC.

By the way PC Specialist stated to me on their FB page that, because of all the hassle I had received over placing my order, they would give me the Fast Track for free. Well as you know I had already paid £69 for this, along with an extra £10 for the new power supply, so I asked them for my £79 back. They refused outright and so I said I would be prepared to compromise. Send me a WD Passport 1TB EHD or I will post on FB what scallywags they are. It arrived in the post today :wink:
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Re: Sound on new PC

Postby draclvr » Sat Apr 19, 2014 12:28 pm

Good girl! Have you tried plugging your speakers into the motherboard sound card to see if there is any difference in the sound?
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Re: Sound on new PC

Postby middletoe » Sat Apr 19, 2014 7:03 pm

Rosaboobie wrote:Surely this new PC would have come with all the correct drivers?

Ideally it would. But from what you've said, this company you dealt with did other stuff wrong. It wouldn't surprise me if they installed the drivers and didn't test whether they worked correctly -- or whether the sound card itself worked correctly.

One other thing you could do is to check the computer's BIOS and see if the onboard sound is enabled or disabled.
I don't know about your motherboard, but with some motherboards you have to disable the onboard sound manually in order for a sound card to work properly. Of course if you want to test the onboard sound, it would need to be enabled in the BIOS (and you'd need the drivers for the onboard sound installed).

She is using the built-in Windows Defender which should not interfere with games in that way. I also use it and have never any issues like that.

I wasn't clear on whether she decided on another antivirus or if she just stuck with Defender. I haven't had any problems with Defender either (on those few games I've played on Windows 8.1), but I haven't played FaceBook games or any other online games and I'm using onboard sound -- not a separate card.
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Re: Sound on new PC

Postby Rosaboobie » Mon Apr 21, 2014 1:30 am

Yes I have stuck with Defender on your recommendations.

Now the UPS has arrived - I am being swamped by all this new technology! Busy with other chores today, and in town tomorrow all day, so it will have to wait a while before I have time to install it. I just hope its as easy as Plug and Play :roll: And then I have to plug in the new Passport EHD so that I can store all my BFG games on it. And there's that darn mouse to sort out also.
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Re: Sound on new PC

Postby middletoe » Tue Apr 22, 2014 9:15 pm

Rosaboobie wrote:Busy with other chores today, and in town tomorrow all day, so it will have to wait a while before I have time to install it. I just hope its as easy as Plug and Play

Yes, all you really have to do is plug the UPS into the wall and then plug your computer and monitor into the UPS. Check which sockets have the battery backup. Most UPS have half the sockets with battery backup and half with only surge protection. They should be marked.

The UPS may come with software, but it's not necessary to use it if you don't feel like it. What the software does is allow the UPS to communicate with your computer, so it can tell your computer to shut off automatically when the power goes out. You can specify how long the UPS runs the computer before signalling it to turn off. I've never used the UPS software though, because I'm usually near the computer when it's on.
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Re: Sound on new PC

Postby Rosaboobie » Wed Apr 23, 2014 1:54 am

Thanks for that information, middletoe :cheers:
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Re: Sound on new PC

Postby Rosaboobie » Tue May 06, 2014 2:09 pm

Well, this is strange. Just found my headphones, plugged them into new PC, and now I can hear the music, the actors and what they are saying, and the sound effects while playing Cadenza! :scratch:
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Re: Sound on new PC

Postby Kickaha » Tue May 06, 2014 4:22 pm

Great! These are USB headphones?
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Re: Sound on new PC

Postby draclvr » Tue May 06, 2014 5:10 pm

I had a feeling this would be the case. I think your issue may be some settings on your speakers... not sure though.
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Re: Sound on new PC

Postby Rosaboobie » Tue May 06, 2014 10:39 pm

I never knew that you could get USB headphones, Kickaha. These just have a jack.

Well, I am in town all day today but tomorrow I will have a "fiddle" with the speakers!
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Re: Sound on new PC

Postby draclvr » Tue May 06, 2014 11:42 pm

Can't say I've ever heard of USB headphones either! Those are some very high end speakers, so get out the user manual and see what can fiddled with!
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