Shutdown button

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Stella
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Shutdown button

Postby Stella » Sun Feb 05, 2017 11:43 am

Any ideas why my shutdown button is not working? When I use it to shutdown my computer, it restarts it.
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JKEerie
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Re: Shutdown button

Postby JKEerie » Sun Feb 05, 2017 1:00 pm

It may be the way it is set in the power settings, Stella. What version of Windows are you running?
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Stella
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Re: Shutdown button

Postby Stella » Sun Feb 05, 2017 1:48 pm

Windows 10.
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Re: Shutdown button

Postby JKEerie » Sun Feb 05, 2017 2:08 pm

I'm not familiar with Windows 10 Stella but from a quick Google search it may have something to do with the Fast Startup being enabled.

Link: https://www.tenforums.com/general-support/14559-windows-10-shut-down-problem.html?s=53891755b92eec80740c15368b3990d7

I would also check your power settings in the Settings menu.

https://www.tenforums.com/tutorials/2843-power-plan-settings-change-windows-10-a.html
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Stella
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Re: Shutdown button

Postby Stella » Sun Feb 05, 2017 7:12 pm

Ok, thank you. I'll give this a try.
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draclvr
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Re: Shutdown button

Postby draclvr » Mon Feb 06, 2017 8:45 am

However!!! You should NEVER be using your power button to shut down your computer. This is called a hard shut down and you could lose date if you do it. Always us the Power options in the Start Menu. Click on Start button and then select Power and then Shut Down.

I have had to disable Fast Startup on Windows 10 on a couple of computers because they never completely shut down. But do not use your power button to shut down your computer unless your computer is completely locked up and you have no other options.
When life gives you lemons, make lemonade. When life gives you tomatoes, make Bloody Marys.
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Stella
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Re: Shutdown button

Postby Stella » Mon Feb 06, 2017 12:04 pm

oops, sorry. I am using the start button to shut down and restart. I guess I wasn't clear on that. I know not to shut off the computer with the off button.

Just getting flustered because somehow I seem to have gotten on global technology's radar. It's a scam company selling cc cleaner and a couple of other programs for $350.00. They call here every day, 3 or 4 times, and my virus protector warns me of a potential hacker. Geez.. I've been fighting with mice, spiders, mud, and any number of little critters on these cold winter days. And now this! :tear
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Re: Shutdown button

Postby draclvr » Mon Feb 06, 2017 1:05 pm

Well, that doesn't sound like fun! If you have Mawlwarebytes, run a scan with that. if you don't have it, download the free version and decline the pro trial. Although I do heartily recommend Malwarebytes Pro if you want to pay for it.

As far as the phone calls, you can't do much about them except to not answer and report the number to your state attorney general if they have a no call list reporting program.

Looks like they make you do the free trial with the new version now. And make sure you disable the fast start... that has helped a couple of computers I've worked on.

https://www.malwarebytes.com/premium/
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Stella
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Re: Shutdown button

Postby Stella » Mon Feb 06, 2017 1:27 pm

Thanks!
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Re: Shutdown button

Postby Diat60 » Mon Feb 06, 2017 10:00 pm

Stella, can you block the phone number they're calling from? I do this on both my land line and my cell phone.
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Stella
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Re: Shutdown button

Postby Stella » Tue Feb 07, 2017 10:46 am

Good idea Diat! My old phones were at least 20 years old, so I splurged on some new ones that have lots of new features including call block. So far I have 8 different phone numbers they use to call me daily. I've reported them, but it looks like lots of other people have reported them also, and they are still active. I wonder if cc cleaner is aware of them using their product like that?
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Re: Shutdown button

Postby draclvr » Tue Feb 07, 2017 11:10 am

Maybe you should check on the piriform.com website and see if they have a "contact us" option.
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Re: Shutdown button

Postby Stella » Tue Feb 07, 2017 1:28 pm

Good idea! :twisted:

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