Rogue Software Causing Problems with Word & Default Programs

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Rosaboobie
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Rogue Software Causing Problems with Word & Default Programs

Postby Rosaboobie » Sun Jan 03, 2016 1:46 pm

I downloaded some software that has messed up my PC and I cant open the file - grrrrrr!
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Re: GGOTD - Kronville: Stolen Dreams

Postby draclvr » Sun Jan 03, 2016 3:54 pm

What software has messed your PC up?
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Re: GGOTD - Kronville: Stolen Dreams

Postby Rosaboobie » Tue Jan 05, 2016 8:13 am

I needed to open up a Nokia phone backup file and it asked me did I want to search the Web for software - I said yes and found something called Free Ultimate File Opener. Once I had installed this, I noticed that documents on my desktop had changed from Word to this software. I could not uninstall it so I searched and found a removal tool BUT since its removal, all my previous Word docs are now showing as DOCX. When I right click on the desktop, it no longer gives me the option of creating a new Word document :shock:
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Re: GGOTD - Kronville: Stolen Dreams

Postby Lucien21 » Tue Jan 05, 2016 9:21 am

Try this..


Click Start > Run > and type winword.exe /r
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Re: GGOTD - Kronville: Stolen Dreams

Postby draclvr » Tue Jan 05, 2016 9:37 am

Oh, dear... guess I don't need to tell you to NEVER download anything like that. Also if you already haven't, please run a full scan with your Malwarebytes.

See if anything helps here... It appears to install adware as a browser extension.

http://www.shouldiremoveit.com/Free-Ult ... ogram.aspx

Lucien, what will that command do?
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Re: GGOTD - Kronville: Stolen Dreams

Postby Lucien21 » Tue Jan 05, 2016 9:41 am

It should run a repair function on Word and reregister it's keys in the registry.
Being human totally sucks most of the time.
Videogames are the only thing that make life bearable.
—Anorak’s Almanac, Chapter 91, Verses 1–2
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Re: GGOTD - Kronville: Stolen Dreams

Postby draclvr » Tue Jan 05, 2016 10:08 am

Awesome - I will tuck this away in my repertoire of computer fixing tips. Yesterday I spent an hour on one computer getting a guys email back up and running - he is 85 - and over two hours on another one last night 1,800 miles away via Team Viewer - she is 91!
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Re: GGOTD - Kronville: Stolen Dreams

Postby Rosaboobie » Tue Jan 05, 2016 12:02 pm

Windows cannot find winword.exe/r - make sure you have typed it correctly - and then try again.

Do you think maybe I have to reinstall Microsoft Word?
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Re: GGOTD - Kronville: Stolen Dreams

Postby Lucien21 » Tue Jan 05, 2016 12:38 pm

There should be a space before the "/r"
Being human totally sucks most of the time.
Videogames are the only thing that make life bearable.
—Anorak’s Almanac, Chapter 91, Verses 1–2
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Re: GGOTD - Kronville: Stolen Dreams

Postby draclvr » Tue Jan 05, 2016 12:53 pm

Yes those switches are very picky. If you look at Lucien's post, there is a space there. Very picky, but important!
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Re: GGOTD - Kronville: Stolen Dreams

Postby Rosaboobie » Tue Jan 05, 2016 1:23 pm

Well, that ran fine, Lucien, once I had typed it correctly but when I right click on the desktop, I still dont have the option of creating a new Word document, and all my old docs are still in the DOCX form.

Yes, Drac, I ran MalwareBytes immediately, but it found nothing. I was desperate to find someones mobile number - its the dentist who has absconded with my bridgework which I paid £2,500 for - what IS the point of doing mobile phone backups if you cant open the file when you want it?
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Re: GGOTD - Kronville: Stolen Dreams

Postby Lucien21 » Tue Jan 05, 2016 1:32 pm

Sorryu, I thought that would work.

I would reinstall Word then.
Being human totally sucks most of the time.
Videogames are the only thing that make life bearable.
—Anorak’s Almanac, Chapter 91, Verses 1–2
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Re: GGOTD - Kronville: Stolen Dreams

Postby Rosaboobie » Tue Jan 05, 2016 1:41 pm

Ok, I will try that tomorrow, Lucien - thanks for your help :cool:
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Re: GGOTD - Kronville: Stolen Dreams

Postby draclvr » Tue Jan 05, 2016 1:56 pm

Rosaboobie, ALL my Microsoft Word documents are in the .docx format. I don't think that's your problem. But I would agree with reinstalling Word.
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Re: GGOTD - Kronville: Stolen Dreams

Postby Lucien21 » Tue Jan 05, 2016 2:09 pm

.Docx is the Word extention for files from Office 2007 onwards. Older versions of Office used the .Doc file type.
Being human totally sucks most of the time.
Videogames are the only thing that make life bearable.
—Anorak’s Almanac, Chapter 91, Verses 1–2

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