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My hubby gets this all the time on his laptop and he has to shut the whole computer down to get rid of it. He does control-alt-delete and it isn't there either. He hates it that it keeps coming up and he has to shut down the computer to get rid of this. It is a virus???
Probably... tell him to run Malwarebytes and his anti-virus software.
When life gives you lemons, make lemonade. When life gives you tomatoes, make Bloody Marys.
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